Frequently Asked Questions

No. Browse Collectibles, Browse Subjects and Browse Brands are open to everyone. You need an account to keep a collection or wish list, and for anything personal. See Getting Started.

Try searching by its box number or the maker's item number (Mfr. #), then by brand and name. If it isn't in the catalog yet, contact us with its name, brand and, if you can, a photo, and we'll add it.

Every date has three boxes: Month, Day and Year. Pick the month and day (or type the first letters or digits while the box is selected), type the 4-digit year, and Tab moves between them. If a part is wrong (a day the month doesn't have, a year without 4 digits), a red message says which, the other parts stay as they are, and Save waits until it's right. The × clears a date.

For your collection's dates (purchase date, and an autograph's purchase, received and signing event dates), a year alone, or a month and year, is fine when that's all your records say. It's shown as "2015" or "March 2015", sorts with that year, and counts toward that year's spending. Dates used for pricing, such as sale and listing dates, need all three.

Browsing is free. Accounts start on the Plastic plan, and Vinyl and Acrylic add more. Plans and Limits shows exactly what each includes.

No. Use quantity for identical copies, or give each different copy its own row in Your Copies (different condition, price or date). They stay together on one card. See Copies and Quantity.

Yes. Use the Paid In menu next to Purchase Date, type the prices from your receipt, and the site converts them to your currency at the rate for the day you bought it. It keeps a note of what you actually paid. See Paying in Another Currency.

The menu lists the currencies that publish an official daily rate (about 30, plus the euro). For anything else, enter the amount converted to your own currency.

It's for a gift, trade or find. A free item has a cost of zero, so if you sell it the whole sale is profit. If you just didn't record a price, leave it blank instead; the price is treated as unknown.

The item has been taken out of its packaging, even if you put it back. For boxed formats the box is a big part of the value, so out-of-box copies are valued separately. See Condition, Packaging and Grading.

Yes. Export CSV on My Collection downloads what's currently shown as a spreadsheet, so filter first if you only want part of it. The Wish List has its own download too.

Both have limits that depend on your plan. See Plans and Limits for the numbers.

From real sales: ones our pricing team records from marketplaces, and anonymous sales from members' For Sale pages. Nobody types a price in for the whole catalog. See Where a Value Comes From.

How recent the evidence is. Green is current, yellow is aging, red is stale, and grey means there are no sales yet. A ✓ means we checked for newer sales and found none. See The Freshness Light.

No sales have been recorded for it yet. Newer and rarer items often have none. We work on the items members own and want most first.

The headline value is for top-condition copies. On plans that include it, the By Condition table on the item page shows what other conditions sold for, including loose, out-of-box and graded copies.

On plans that include it, yes: Set My Own Value on the entry's page. It affects only your entry, never anyone else's view of the item.

It's part of the Vinyl and Acrylic plans by default. See Plans and Limits.

Yes. List as many as you like, now or later; the entry shows "2 of 5 Listed for Sale". See Listing Some of Your Copies.

The copy has no price recorded, so what it cost you is unknown and the site won't guess. Add the price to the entry and the profit appears. A copy marked Received Free counts as zero cost.

Use the Bundles tab: record one offer for the lot, then mark the bundle sold once. Each piece gets its share of the price, shipping and fees. Bundles are part of the Acrylic plan by default. See Bundles.

No. Sales that feed values are anonymous.

What celebrities charge for autographs, from convention price pages and send-in companies, with the dates and places. The main page is a grid of every celebrity's going rate, 15 to a page, with an All Events menu (A to Z, with its own search) to see just the guests of one convention: the most recent price from an in-person signing for an autograph on a print or personal item, a poster or a premium item (Funko, figure, card), a selfie, a recording, the add-ons (quote, character name, personalization, doodle) and a pro photo op. "$40+" means that's the lowest and the same list has higher prices for that type too; point at a price to see them, and a * marks a note such as "every 10 words". Switch to Send-in & private for those prices, kept for reference. A celebrity's own page has the details. Under it, Price History lines up each price event by event, newest first, with ▲ and ▼ marking rises and drops, and the price lists themselves open with a click. It's included on Vinyl and up.

My Profile, then Preferences. Prices already on your entries stay as they were entered.

Use the "Forgot your password?" link on the log-in page. If you can't get back in, contact us.

Use Contact Us; you don't need to be signed in. We'll email you a copy with a link to your message, and email again when we reply. Our emails come from an address nobody reads, so use the View & Reply button in them to answer us. If you're signed in, your messages are also listed on the Contact Us page, including ones you sent before signing up with the same email, once that email is confirmed.

Links to other sites (eBay, stores, convention pages) open in a new tab so you keep your place here. To change that, open My Profile and choose under Open Links In: Same Tab keeps everything in one tab, and As Designed also opens admin and reference links in a new tab. Whatever you choose, Ctrl+click (Cmd+click on a Mac) or middle-click opens a link in a new tab when you want one.

Try refreshing the page first. If it keeps happening, contact us with what you were doing and what you saw; a screenshot helps.